Online Help – Basic Course

1 day

Concepts and criteria for quality

Online help systems are among the standard features of software products with graphical interfaces. However, online help methods have also proven useful for providing information in other areas, such as intranets. It is not easy to create an online help that fulfills all requirements; users expect help to be useful and quickly obtained, and Authors of online help systems must ensure that the contents can be maintained quickly and efficiently.

Online help needs to be systematically developed based on a predefined concept. The class concept (Klassenkonzept) developed by Sissi Closs has proved to be effective.

Course Objectives

You will learn about the essential features of a high quality online help and the class concept (Klassenkonzept) from Sissi Closs. After completing the course, you will be able to evaluate and design your own documentation projects.

Audience

Persons who plan, design and create online help systems.

Prerequisites

Basic knowledge of structuring information is recommended. Depending on your requirements, we recommend our course „User Documentation for Software“.

Prices

on request

Dates